Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, undamaged and unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@thekuckoocompany.com. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can contact us for any return question at info@thekuckoocompany.com.

We will pay for return postage if the item was damaged, faulty, or doesn't match the listing description. You will pay for return postage if you're returning the item because you changed your mind.

We only refund the original shipping fees when you request a return within 14 days of receipt of the product.

Items must be returned using a trackable shipping method. We will only refund standard postage charges corresponding to the least expensive delivery method offered.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@thekuckoocompany.com.